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Return to shopLast updated May 22, 2025
Shopping Basics
Q: How can I locate items on Sportyet?
A: Use the Search bar atop any page or browse by category via the main menu.
Q: Is there a wishlist feature?
A: Absolutely! Click “Add to Wishlist” on a product page. View saved items under My Account › Wishlist.
Q: How do I know if something is back in stock?
A: Product pages show live inventory:
- In stock: “Add to Cart” button appears.
- Out of stock: Sign up for an email alert.
Q: Do I have to create an account?
A: No. You can check out as a guest—just enter shipping and payment info. An account gives you order tracking, saved addresses, and exclusive offers.
Shipping
Q: Which carriers do you use?
A: We ship via USPS, DHL, EMS, and local postal services.
Q: When will my order process and ship?
A:
- Payment accepted → processing (Mon–Fri, 9 AM–6:30 PM EST).
- Cut-off: 5:00 PM EST daily. Orders after cut-off or on weekends/holidays move to next business day.
- Holidays observed: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
Q: What are delivery times & costs?
| Service | Handling (days) | Transit (days) | Cost | Fulfillment Days |
|---|---|---|---|---|
| Standard | 1–7 | 7–20 | $4.99 | Mon–Fri |
| Fast | 1–2 | 10–15 | $14.99 | Mon–Fri |
Note: ETA = Handling + Transit. Continental U.S. orders often arrive in 4–9 business days. No shipping to AK, HI, PR, GU, VI, APO/FPO, or outside the U.S.
Q: How can I track my package?
A:
- You’ll get a confirmation email at checkout.
- Within 1–2 business days, watch for a shipping email with tracking link.
- Allow 3–7 days for carriers to scan.
- If delayed past ETA, Contact Us for help.
Payment
Q: What payment methods do you accept?
A: Visa, Mastercard, Amex, Discover, PayPal, and major debit cards.
Q: Is my payment info safe?
A: Yes—Sportyet uses 256-bit SSL encryption and is PCI-DSS compliant.
Q: Can I apply coupon codes?
A: Certainly! Enter your code in the “Coupon / Gift Card” field at checkout and click Apply.
Q: What if my payment fails?
A: You’ll see an error message and receive an email. Double-check your card or try another method. If you still can’t pay, reach out to support.
Returns & Exchanges
Q: What’s your return window?
A: 180 days from delivery for most non-sale items—unwashed, unworn, with tags attached.
Q: How do I return something?
- Email [email protected] or use our Contact Us page within 180 days.
- Include: name on order, order number, issue description, photos, and whether you want a refund or replacement.
- We’ll send you a return address and instructions.
Q: Who pays return shipping?
A: $0.00 for approved returns (defective, damaged, incorrect items). You cover shipping for other returns.
Q: Can I exchange size or color?
A: Yes—one free exchange per order. Let us know your order number and desired variant; we’ll ship once your original is in transit.
Refunds & Cancellations
Q: Can I cancel or change my order?
A: Free within 24 hours of purchase—email [email protected]. After 24 hours, orders enter production and cannot be changed.
Q: How do I claim a refund?
A: Once your return arrives and passes inspection, we’ll refund your original payment method (including original shipping) within 2 business days.
Q: What if I don’t see my refund?
A: If it’s been 10–15 days, please check with your bank or card issuer.
Still Need Help?
Our team is here Mon–Fri, 9:00 AM–6:30 PM EST:
- Email: [email protected]
- Phone: +1 (708) 905-2263
- Address: 851 Golfview DR Apt C, Carmel, IN 46032, USA
We’re happy to assist!