Refund Policy

Effective Date: May 22, 2025

1. Exchanges & Cancellations

1.1 Order Exchanges

• Double-check size, design, quantity, and all custom options before you finalize your order.
• Once production begins (after 24 hours), we cannot swap out items—please place a new order for corrections.

1.2 Order Cancellations

• Window: You have 24 hours from the moment you order to cancel at no cost.
• How: Email [email protected] or submit a cancellation request via our Contact Us page.
• After 24 Hours: Orders enter production and become final—cancellations are no longer possible.

2. Returns & Refunds

2.1 Who Qualifies
We accept returns for non-sale items within 180 days of delivery when all of the following are true:

• The product arrived damaged, broken, or incorrect.
• It differs materially (design, size, material) from what you ordered.
• It shows a significant deviation from the description on Sportyet.com.

2.2 What We Cannot Accept

• Worn, washed, or altered merchandise
• Items without original tags
• Defects not caused by us (e.g., normal wear, minor thread pulls)

Returned goods must be in original condition and packaging.

3. How to Request Your Refund

1. Gather Documentation
   • Proof of purchase (order number or receipt)
   • Shipping label or courier receipt
   • Photos showing damage or errors
   • Any relevant email or chat transcripts
2. Contact Us
   • Email [email protected] with the above documents.
   • Include your full name, order number, and a brief description of the issue.
3. Wait for Approval
   • We’ll review your request within 2–3 business days and email you a return authorization and the warehouse address (Sportyet Returns, 851 Golfview Dr Apt C, Carmel, IN 46032).
4. Ship Your Return
   • Pack securely, include your order confirmation, and send via your chosen carrier.
   • You are responsible for return shipping costs, unless the item is defective or incorrect (in which case we cover shipping).
   • Email us the tracking number once shipped.

4. Refund Processing

• Timing: Refunds are issued within 2 business days of our warehouse receiving and approving your return.
• Method: We credit the original payment method, including original shipping charges when applicable.
• Delay?: If you have not seen your refund after 10–15 days, please contact your bank or card issuer.

5. Important Notes

• 180-Day Limit: All return requests must be initiated within 180 days of the delivery date.
• Shipping Risks: We are not liable for loss or damage during return transit—insure high-value packages at your discretion.
• Ineligible or Lost Returns: Customers must resolve these directly with the carrier.

6. Need Help?

Our team is standing by Mon–Fri, 9:00 AM–6:30 PM EST:

• Email: [email protected]
• Phone: +1 (708) 905-2263

Thank you for shopping with Sportyet—your satisfaction drives everything we do!