Returns Policy

Effective Date: May 22, 2025

1. Why We Accept Returns

At Sportyet, we understand that sometimes orders don’t work out. Whether it’s a sizing issue or a defect, we’re here to help—quickly and at no extra cost for approved returns.

2. Who’s Eligible

• Non-sale items only
• Returned within 180 days of delivery
• In original condition: unwashed, unworn, tags attached
• Accompanied by your sales receipt

⚠️ Note: We cannot accept returns for customer mistakes (typos, wrong images, incorrect selections)—please review your order carefully before checkout.

3. Return Cost

• Return cost: $0.00 (we cover shipping for damaged, defective, or incorrect items)

4. How to Initiate Your Return

1. Visit our Contact Us page or email [email protected] within 180 days of delivery.
2. In your message, include:
   • Name on the order
   • Order number
   • Description of the issue
   • Photos showing damage or defect
   • Your preference: Replacement or Refund

5. Packing & Shipping Instructions

• Step 1: Print your order confirmation and enclose it with the items.
• Step 2: Pack everything securely—use the original packaging if possible.
• Step 3: Ship via your local post office or courier to our Carmel, IN warehouse: Sportyet Returns
  851 Golfview Dr Apt C
  Carmel, IN 46032
• Step 4: Email us your tracking number so we can monitor its progress.

6. What Happens Next

• Confirmation Email: We’ll let you know when your return arrives.
• Inspection: Our team reviews the items (usually within 2–3 business days).
• Approval or Denial: You’ll receive an email updating you on your refund or replacement status.
• Refund Processing: Approved refunds go back to your original payment method within 2 business days of approval.

7. Questions?

If you need further assistance, reach out any time:

• Email: [email protected]
• Phone: +1 (708) 905-2263
• Support Hours: Mon–Fri, 9:00 AM–6:30 PM EST

Your satisfaction is our top priority—thank you for shopping with Sportyet!