Shipping Policy

Effective Date: May 22, 2025

1. Who We Ship With

At Sportyet, we partner with:

• USPS
• DHL
• EMS
• Select local postal services

These trusted carriers help us deliver your orders safely and efficiently.

2. Order Fulfillment Timeline

1. Payment Received → Processing Begins
   • As soon as your payment clears, our team picks and packs your items at our Carmel, IN warehouse.
2. Business Days Only
   • We ship Monday–Friday, Eastern Standard Time (GMT-05:00).
   • We do not process shipments on USPS holidays:
     • New Year’s Day
     • Presidents’ Day
     • Memorial Day
     • Independence Day
     • Labor Day
     • Thanksgiving Day
     • Christmas Day
3. Cut-Off Deadline
   • Orders placed by 5:00 PM EST (GMT-05:00, New York).
   • Anything after 5:00 PM, on weekends, or a holiday moves to the next business day.

3. Delivery Options & Fees

Your ETA is calculated as Handling Time + Transit Time. While we strive for accuracy, all dates are estimates and can’t be guaranteed.

Pro Tip: Continental U.S. orders often arrive in 4–9 business days total.

4. Custom & Personalized Orders

Got a special request? Customized designs take a bit longer. Please allow extra design time—we’ll notify you if it affects your ship date.

5. Tracking Your Shipment

1. Order Confirmation: Immediately after checkout, you’ll get an email confirming your purchase.
2. Shipping Notification: Within 1–2 business days of processing, we’ll send a tracking link.
3. Carrier Scans: Allow 3–7 days for carriers to scan your package. If tracking stays blank, check back or contact us.
4. Delayed Delivery: If you pass your ETA, drop us a line via our Contact Us page for fast assistance.

6. Address Accuracy & Returns to Sender

• Please Review Carefully: Double-check street, unit number, ZIP code, and contact info.
• Incorrect Addresses: We can’t be responsible for mis-deliveries due to wrong info.
• Returned Packages: If your order returns to us, you’ll need to cover any re-shipping fees.
• Forwarding Requests: Once a package leaves our facility, we aren’t liable for loss, theft, or damage if you ask a carrier to forward or redirect it.

7. Where We Don’t Ship

• Alaska & Hawaii
• Puerto Rico & U.S. Virgin Islands
• Guam
• APO/FPO & Military Addresses
• Any international destination

8. Need Help?

Our Customer Care team is here Mon–Fri, 9:00 AM–6:30 PM EST:

• Address: 851 Golfview Dr C, Carmel, IN 46032, USA
• Email: [email protected]
• Phone: +1 (708) 905-2263
• Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).

Your satisfaction is our top priority—reach out anytime!